Microsoft Launches Windows Live Solution Center

In a drive to give customers direct access to support resources and improve user experience, Microsoft has launched Windows Live Solutions Center

This is a community forum where people can go to find, use and share information, which helps them with their Windows Live issues. Answers are contributed by other users, technical enthusiasts and Windows Live Technical Support experts.

You may visit Windows Live Solutions Center for all your queries on Windows Live Messenger on this site.

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Windows Live Communication Platform Error

The error can be encountered with Windows Live Messenger 2009 due to any of the following conditions:

·         You may have an older version of the F-Secure Internet Security software

·         The NVIDIA Network Access Manager might be filtering off the Messenger application

·         You have malicious software in your computer

·         There DLL files in your computer that are in conflict with wlcomm.exe

TROUBLESHOOTING STEPS

1. If you have F-Secure Internet Security 2008, update it to the latest version (F-Secure Internet Security 2009). For additional information about updating your F-Secure software, please contact their support team: http://www.f-secure.com/en_EMEA/support/home-office/contact-support/

2. Temporarily disable NVIDIA Network Access Manager, if you have one, to check if it’s filtering off Windows Live Messenger 2009.

a.       Click Start, click Run, type taskmgr.exe in the Run box and press ENTER or click OK. If you are on WINDOWS VISTA, click on Start, type taskmsgr.exe in the Start Search box and then press ENTER.

b.       On the Windows Task Manager window, click the Process tab.

c.        Under Image Name, locate Nsvcappflt.exe and click the End Process button.

d.       Click Yes to confirm.

e.       Sign in to Windows Live Messenger.

If you wish to uninstall the Nvidia Network Access Manager from your computer, please contact your computer manufacturer for further assistance.

3. There are DLL files, either related to 3rd party programs or malwares, that may trigger the Windows Live Communication Platform Error. Please refer to the list below:

·         BHOCITEU.DLL

·         BHOCITUS.DLL

·         BHOECART.DLL

·         BHOSSAFE.DLL

·         EVENTDLL.DLL

·         HOOKTOOL.DLL

·         TMEEJDLL.DLL

·         TMEEJMD.DLL

·         UWEYIWE0.DLL

·         UWEYIWE1.DLL

To check if any of the above DLL files are on your computer, follow these steps:

a.       Click on the Start.

b.       Click on Search.

c.        Click on All Files and Folders.

d.       Click on more advanced options.

e.       Put a check on “Search system folders” and “Search hidden files and folders”.

f.         For example, type in BHOCITEU.DLL on the search box then click on “Search”.

g.       Delete all files that you see with the name that you searched.

h.       Do this for BHOCITEU.DLL and other DLL files listed above.

4. If you are connected through a router connection, try to bypass it and connect directly to your Internet modem.

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Windows Live Messenger is not Responding

TROUBLESHOOTING STEPS

1. Determine whether you have MyWebSearch Toolbar, Smiley Central, Messenger Plus, Kiwee Toolbar, Info Pen or MacroGaming SweetIM installed in your computer. If you have them installed, uninstall them.

a. In WINDOWS XP, click Start, click Run, type Control Appwiz.cpl in the Open box, and then click on OK to open the Add or Remove Programs item. In WINDOWS VISTA, click Start, type Control Appwiz.cpl on Start Search box and then press on ENTER.
b. In the list of installed programs, search for any third-party toolbars, such as MyWebSearch Toolbar, Smiley Central, Messenger Plus, Kiwee Toolbar, Info Pen or MacroGaming SweetIM and then uninstall the program.
c. Restart the computer.
d. Sign in to Windows Live Messenger.

2. To install the latest version of DirectX, visit the following Web site: http://www.microsoft.com/directx

3. Go to http://www.microsoft.com/protect/computer/spyware/default.mspx to check for spyware. You can also try this URL link http://www.microsoft.com/security/malwareremove/default.mspx.

If the issue persists, it is possible that you have corrupted files associated with Windows Live Messenger. We will do what we call a Clean Install. This is different from the usual uninstall and reinstall process because here, we will completely remove all the components of Windows Live Messenger and install it anew. I know that the steps are lengthy and technical at some points.

For the steps, along with screenshots, please go to http://messenger-support.spaces.live.com/blog/cns!8B3F39C76A8B853F!15345.entry

4. Windows Live Messenger and an earlier version of Adobe Flash are known to have some conflicting issues when Data Execution Prevention is enabled in Windows Vista. Follow these steps to make sure that you have the latest version of Flash on the computer:

a. Visit the following Web site to verify that you are running the latest version of Flash for the operating system:
http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=tn_15507

b. The Web site will detect what version you currently have installed. Scroll down and confirm in the "Current Flash Player versions" table that you are running the latest version of Flash on your computer. If you are running the latest version, skip this step (STEP 4).

c. Uninstall the current version of Flash. For instructions, visit the following Web site:
http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=tn_14157

d. Visit the following Web site to install the latest version of Flash:
http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash

e. Restart the computer, and then try to sign in to Windows Live Messenger.

5. If you have the Nvidia Network Access Manager preinstalled on your computer, try to disable it temporarily from the Windows Task Manager.

a. Click Start, click Run, type taskmgr.exe in the Run box and press ENTER or click OK. If you are on WINDOWS VISTA: Click Start then type taskmgr.exe on the Start Search box. Press ENTER.
b. On the Windows Task Manager window, click the Process tab.
c. Under Image Name, locate Nsvcappflt.exe and click the End Process button.
d. Click Yes to confirm.
e. Attempt to sign in to Windows Live Messenger.

If you wish to uninstall the Nvidia Network Access Manager from your computer, please contact your computer manufacturer for further assistance.

6. Perform clean installation of Windows Live Messenger. Please visit the URL appropriate for your Windows Operating System:

WINDOWS VISTA
http://messenger-support.spaces.live.com/blog/cns!8B3F39C76A8B853F!15378.entry

WINDOWS XP
http://messenger-support.spaces.live.com/blog/cns!8B3F39C76A8B853F!15345.entry

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Windows Live Messenger not responding

The list below provides troubleshooting steps for the various symptoms that you may experience in Windows Live Messenger. Click on the link that matches to the error code or symptom that you are receiving.

If you are receiving a error code or behavior that is not listed below, please contact Windows Live Messenger support with the exact error code that you are receiving so that they can assist you.

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Unable to uninstall Windows Live Essentials from Add/remove programs or from Programs and Features

 

You can use these steps when you experience one of the following symptoms :

  • When you try to uninstall Windows Live Essentials from Control Panel, nothing happens.
  • You would like to uninstall Windows Live Essentials from your computer but you don’t see it from the list of programs in Control Panel’s Add/Remove Programs list

Troubleshooting Steps:

WINDOWS XP:

  1. Click on Start then click on Run.
  2. Type C:\Program Files\Windows Live\installer\wlarp.exe then press Enter.
  3. A new window will open. Select Uninstall and click on Continue.
  4. Select the Windows Live Program that you want to remove and click on Continue.
  5. Follow the on-screen instructions.

WINDOWS VISTA:

  1. Click on the Start button.
  2. Type C:\Program Files\Windows Live\installer\wlarp.exe on the Start Search box then press Enter.
  3. A new window will open. Select Uninstall and click on Continue.
  4. Select the Windows Live Program that you want to remove and click on Continue.
  5. Follow the on-screen instructions.
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How to uninstall a specific Windows Live Essentials program:

 

Steps below provides some guidance on how to uninstall a specific Windows Live client (i.e. Windows Live Messenger, Windows Live Family Safety, Windows Live Mail, etc.) from the computer.

Troubleshooting Steps:

WINDOWS XP:

  1. Click on Start then click on Run.
  2. Type appwiz.cpl then press Enter.
  3. Look for Windows Live Essentials and click on Change/Remove.
  4. A new window will open. Select Uninstall and click on Continue.
  5. Select the Windows Live Program that you want to remove and click on Continue.
  6. Follow the on-screen instructions.

WINDOWS VISTA:

  1. Click on the Start button.
  2. Type appwiz.cpl on the Start Search box and then press Enter.
  3. Look for Windows Live Essentials and click on Uninstall/Change.
  4. A new window will open. Select Uninstall and click on Continue.
  5. Select the Windows Live Program that you want to remove and click on Continue.
  6. Follow the on-screen instructions.
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Messenger Setup related Errors

The list below provides you the most common Setup related issues which includes download errors, installation and un-installation errors 

 

Download Failure :

Installation Failure :

Un-install Failure :

If you are receiving another error code that is not listed below, please contact Windows Live Messenger support with the exact error code or symptom that you are receiving so that they can assist you.

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