Messenger Support Space

How to create a Messenger connectivity Log

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The steps below will help you to create a Messenger connectivity log:
1. Exit Messenger by right-clicking the "Messenger" icon in the notification area at the far right of the Windows task bar, and then click "Exit."
2. Delete the old Messenger connection log file:
Note If connection logging is not already enabled, you will not see the MsnMsgr.txt file in step c of the following procedure. If you do not see this file, go to step 3.
a.  Launch MSN Messenger or Windows Live Messenger, but do not sign in.
b.  On the File menu, click Open Received Files.
c.  A Windows explorer window will launch. Locate the MSNMSGR.TXT file in this folder and press DELETE.
3. Turn on Messenger connection logging:
a. Start Messenger but do not sign in.
b. On the "Tools" menu, click "Options."
c. In the left navigation bar, click "Connection."
d. Click "Advanced Settings."
e. Under Connection Logging, make sure that the "Save a log of my server connections to help troubleshoot connection problems" check box is selected.
f. Click "OK."
 
4. Sign in to Messenger again by clicking Sign In and wait until the error message appears again. The new connectivity log file, MSNMsgr.txt, is generated when you attempt to sign in.
 
5. To access the generated MSNMSGR.TXT file:
a.  Launch MSN Messenger or Windows Live Messenger, but do not sign in.
b.  On the File menu, click Open Received Files. 
c.  A windows explorer window will launch. Locate the MSNMSGR.TXT file in this folder.  
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