How to create a Process Explorer log Messenger troubleshooting

The steps below will help you to create a Process Explorer log:
1. Visit the following Web site:
Note Process Explorer is a free utility that captures the processes that run on your computer so that you can create a log file of these processes. 
2.  Scroll to the bottom of the page, and then download the version of Process Explorer that applies to your operating system.
Note This is a zipped file. You must have an unzipping utility, such as WinZip, to unzip the file. You can download a trial version of WinZip by visiting the following Web site: 
3.  Locate the folder where you saved the downloaded file, and then double-click the downloaded file to extract it to the folder that you want. 
4.  Start Messenger. 
5.  Locate the folder where you extracted the downloaded file, and then double-click procexp.exe to view the processes that are running on your computer.
Note: The first time you start Processor Explorer, you receive the following message:
Symbols are not currently configured. You must configure symbols in order to view thread start address and stack information. Install the Microsoft Debugging Tools for Windows Package and configure a symbol server address in the Options|Configure Symbols dialog for the best symbol support. 
6.  Click OK. 
7.  In the Process Explorer window, click File, and then click Save. 
8.  Enter a name for the file, and then click Save.   
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