Messenger Support Space

Error 0x80070005

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You can  install Windows Live programs on your computer if you have Administrator access. You will receive the error 0x80070005 if you are signed in to a Windows profile that does not have administrative privileges on the computer.

Troubleshooting Steps:

1. Verify that you are logged on as a user who has administrator credentials.

WINDOWS XP:

  1. Right-click Start then click Explore.
  2. In the navigation pane, scroll down to the Computer folder.
  3. Right-click the Computer folder, and then click Manage.
  4. In the left panel, expand Local Users and Groups folder, and then select Groups.
  5. In the details pane, right-click Administrators, and then select Properties.
  6. Examine the Member list for your user name. If your user name is not in the Member list, close all the applications, save the data, and then log off. Then, log on as a user who has administrator user rights.

WINDOWS VISTA:

  1. Click Start and type windows explorer in the Start Search box then press ENTER. (Vista)
  2. In the navigation pane, scroll down to the Computer folder.
  3. Right-click the Computer folder, and then click Manage.  Note: Select Continue when you are prompted by the User Account Control.
  4. In the left panel, expand Local Users and Groups folder, and then select Groups.
  5. In the details pane, right-click Administrators, and then select Properties.
  6. Examine the Member list for your user name. If your user name is not in the Member list, close all the applications, save the data, and then log off. Then, log on as a user who has administrator user rights.

Disable User Account Control

  1. Click Start and type MSCONFIG from the Start Search box then press ENTER.
  2. Click on the Tools tab and scroll down till you find "Disable UAP/UAC". Click on that line.
  3. Press the Launch button.
  4. A CMD window will open. When the command is done, you can close the window.
  5. Close MSCONFIG. You need to reboot the computer for changes to apply. Note: Repeat the above steps to re-enable User Account Control once done with the troubleshooting.

2. Download the programs you want to install by visiting http://download.live.com

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