Error 0x80070652 / 0x80072ee2/ 8104000d / 0x80072efd/ 0x800x005 / 80072eef

 

You are getting this error due to the flowing reasons :

  • You are not connected to the Internet when you tried to install the services.
  • Your proxy settings are not set.
  • A third-party firewall is blocking the Windows Live program installation.
  • You do not have the latest Microsoft updates installed on your computer.
  • You are installing or removing Windows Live Messenger while other programs are being installed.

Troubleshooting:

If you are using WINDOWS XP operating systems please follow these steps :

Repair Internet Connection:

In Windows XP, click Start, and then click Run.

  1. Type ncpa.cpl and then press ENTER.
  2. Right-click your Internet connection icon then click Repair.
  3. Follow the on-screen instructions.
  4. Try installing Windows Live programs through http://download.live.com/
  5. If your Internet connection still does not work, contact your Internet Service provider.

Check Proxy settings:

If your computer is part of a company network, contact the network administrator to determine whether your company’s proxy server is preventing you from using Windows Live Installer. If your computer is not part of a company network, you may receive a message that states that your proxy settings are incorrect. In this case, check the proxy settings:

  1. Start Internet Explorer.
  2. From the Tools menu, click Internet Options.
  3. Click the Connections tab, and then click LAN Settings.
  4. Clear the automatically detect settings check box, and then click OK.
  5. Click OK.

Check for Firewall Settings:

If your computer has any firewall programs, such as Norton, PC-cillin, MacAfee, Windows Live OneCare, Zone Alarm etc, make sure that the firewall is set to allow Windows Live Installer. You may also temporarily disable your firewall while installing Windows Live products.

Note: Disabling the firewall may make your computer or your network vulnerable to attack by malicious users or by malicious software such as viruses. Please make sure that you do not have any other Internet Explorer window open or any other programs running while trying to install Windows Live products. Once you are able to install our services, please turn your firewall back on.

Check for Microsoft Updates:

  1. Visit http://update.microsoft.com/microsoftupdate/v6/default.aspx
  2. Follow the instructions to install the updates.
  3. Restart the computer.
  4. Try installing Windows Live programs from http://download.live.com/

If you are using WINDOWS VISTA operating system, please follow these steps :

Repair Internet Connection:

In Windows Vista, click Start.

  1. Type ncpa.cpl on the Start Search box and then press ENTER.
  2. Right-click your Internet connection icon then click Repair.
  3. Follow the on-screen instructions.
  4. Try installing Windows Live programs through http://download.live.com/
  5. If your Internet connection still does not work, contact your Internet Service provider.

Check Proxy settings:

If your computer is part of a company network, contact the network administrator to determine whether your company’s proxy server is preventing you from using Windows Live Installer. If your computer is not part of a company network, you may receive a message that states that your proxy settings are incorrect. In this case, check the proxy settings:

  1. Start Internet Explorer.
  2. From the Tools menu, click Internet Options.
  3. Click the Connections tab, and then click LAN Settings.
  4. Clear the automatically detect settings check box, and then click OK.
  5. Click OK.

Check for Firewall Settings:

If your computer has any firewall programs, such as Norton, PC-cillin, MacAfee, Windows Live OneCare, Zone Alarm etc, make sure that the firewall is set to allow Windows Live Installer. You may also temporarily disable your firewall while installing Windows Live products.

Note: Disabling the firewall may make your computer or your network vulnerable to attack by malicious users or by malicious software such as viruses. Please make sure that you do not have any other Internet Explorer window open or any other programs running while trying to install Windows Live products. Once you are able to install our services, please turn your firewall back on.

Check for Microsoft Updates:

  1. Visit http://update.microsoft.com/microsoftupdate/v6/default.aspx
  2. Follow the instructions to install the updates.
  3. Restart the computer.
  4. Try installing Windows Live programs from http://download.live.com/
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