The list below provides troubleshooting steps for the various symptoms that you may experience in Windows Live Messenger. Click on the link that matches to the error code or symptom that you are receiving.
- Windows Live Messenger stops responding
- Windows Live Messenger not responding during IM conversation
- Windows Live Communication Platform Error
- Windows Live Messenger won’t launch or not respond when you attempt to Sign in
If you are receiving a error code or behavior that is not listed below, please contact Windows Live Messenger support with the exact error code that you are receiving so that they can assist you.