Clean Installation of Windows Live Messenger – Windows Vista

 

1. Remove Windows Live Messenger from the computer.

 

1.a. Beside the time and date of your computer, right-click the Windows Live Messenger icon, and then click Exit.

1.b. Click Start, type programs and features in the Start Search box, and then click Programs and Features in the Programs list.

1.c. In the list of currently installed programs, select Windows Live Messenger or Windows Live Essentials, and then click Uninstall.

1.d. If you are prompted to confirm that you want to remove the program, click Yes. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.

 

2. Remove the temporary files and folders from the computer.

 

2.a. Click Start, type cleanmgr in the text box, and then press ENTER.

2.b. In the Disk Cleanup Options window, click My Files only.

2.c. On the Disk Cleanup tab, make sure that only the following options are selected:

Downloaded Program Files

Temporary Internet Files

Temporary files

Hibernation File Cleaner

Setup Log Files

Recycle Bin

Thumbnails

2.d. Confirm deletion of files, and then run the Disk Cleanup utility.

2.e. If you encounter problems removing the temporary files and folders, proceed to the next steps.

 

3. Delete Windows Live Messenger related cache files.

 

3.a. Change the Windows Explorer settings.

3.a.i. Right click Start (Window icon), and then click Explore to open Windows Explorer.

3.a.ii. On the Organize menu, click Folder and Search Options.

3.a.iii. Click the View tab.

3.a.iv. In the Advanced settings list, select Show hidden files and folders under Hidden Files and Folders.

3.a.v. Clear the Hide extensions for known file types check box.

3.a.vi. Click OK to close the Folder Options window.

 

3.b. The following commands delete files that are used when you sign in and files that are related to the Contacts Cache folders.

3.b.i. Click Start, copy and paste this message in the Start Search box %USERPROFILE%\AppData\Local\Microsoft\ and then press Enter. Delete the Windows Live Contacts folder.

3.b.ii. Click Start, copy and paste this message in the Start Search box %userprofile%\ and the press Enter. Delete the Contacts folder.

 

4. Delete the Windows Live Messenger-associated registry keys.

 

IMPORTANT: The following steps contain information about modifying the registry. Before you modify the registry, make sure to back it up, and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up the Windows Registry please refer to this article.

For information how to restore, and edit the registry, visit the following website:

http://support.microsoft.com/kb/256986 

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

4.a. Click Start, type CMD in the Start Search box and then press ENTER to open the command window.

4.b. Copy and paste the following commands exactly as they appear below. Press ENTER after typing each command to execute the command.

Note: In some case you may encounter the error that the key does not exist, move to the next command and execute it.

REG DELETE "HKLM\Software\Microsoft\Windows Live\Messenger’ /f

REG DELETE HKLM\Software\Microsoft\MSNMessenger /f

REG DELETE HKCU\Software\Microsoft\MSNMessenger /f

REG DELETE "HKCU\Software\Microsoft\Windows Live\Communications Clients\Shared" /f

REG DELETE HKCU\Software\Microsoft\IdentityCRL /f

 

5. Restart the computer.

 

6. Install a fresh copy of the program. You may download it from:

http://download.live.com/messenger

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Clean Installation of Windows Live Messenger – Windows XP

 

1. Remove Windows Live Messenger from the computer.

 

1.a. Beside the time and date of your computer, right-click the Windows Live Messenger icon then click Exit.

1.b. Click Start, click Run, type control appwiz.cpl and then click OK.

1.c. In the list of currently installed programs, select Windows Live Essentials or Windows Live Messenger, and then click Remove.

1.d. If you are prompted to confirm, click Yes.

 

2. Remove the temporary files and folders from the computer.

 

2.a. Click Start, click Run, type cleanmgr and then click OK.

2.b. If you are prompted, click C: in the Select the drive you want to clean up list, and then click OK.

NOTES:

– If you partitioned the hard disk, the CleanMgr utility prompts you to select a drive.

– The Disk Cleanup utility displays how much disk space can be freed.

– This process can take several minutes.

2.c. On the Disk Cleanup tab, make sure that only the following options are selected:

Downloaded Program Files

Temporary Internet Files

Temporary files

Temporary Offline Files

Offline Files

2.d. Click OK two times.

2.e. If you encounter problems removing the temporary files and folders, proceed to the next steps.

 

3. Delete Windows Live Messenger related cache files.

3.a. Change the Windows Explorer settings.

   3.a.i. Right-click Start, and then click Explore to open Windows Explorer.

   3.a.ii. On the Tools menu, click Folder Options.

   3.a.iii. Click the View tab.

   3.a.iv. In the Advanced settings list, select Show hidden files and folders under Hidden Files and Folders.

   3.a.v. Click to clear the Hide extensions for known file types check box .

   3.a.vi. Click OK to close the Folder Options window.

 

3.b. The following commands delete files that are used when you sign in and files that are related to the Contacts Cache folders.

   3.b.i. Click Start, click Run, copy and paste this message %USERPROFILE%\Application Data\Microsoft\ and then press Enter. Delete the IdentityCRL folder.

   3.b.ii. Click Start, click Run, copy and paste this message %ALLUSERSPROFILE%\Application Data\Microsoft\ and then press Enter. Delete the IdentityCRL folder.

   3.b.iii. Click Start, click Run, copy and paste this message %USERPROFILE%\Local Settings\Application Data\Microsoft\ and then press Enter. Delete the Windows Live Contacts folder.

   3.b.iv. Click Start, click Run, copy and paste this message %USERPROFILE%\ and then press Enter. Delete the Contacts folder.

 

4. Delete the Windows Live Messenger-associated registry keys.

 

IMPORTANT: The following steps contain information about modifying the registry. Before you modify the registry, make sure to back it up, and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up the Windows Registry, please refer to this article.

For information how to restore, and edit the registry, visit the following website:

http://support.microsoft.com/kb/256986

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

4.a. Click Start, click Run, type CMD and then click OK to open the command window.

4.b. Copy and paste the following commands exactly as they appear below. Press ENTER after typing each command to execute the command.

Note: In some case you may encounter the error that the key does not exist, please proceed to the next command.

REG DELETE "HKLM\Software\Microsoft\Windows Live\Messenger’ /f

REG DELETE HKLM\Software\Microsoft\MSNMessenger /f

REG DELETE HKCU\Software\Microsoft\MSNMessenger /f

REG DELETE "HKCU\Software\Microsoft\Windows Live\Communications Clients\Shared" /f

REG DELETE HKCU\Software\Microsoft\IdentityCRL /f

 

5. Restart the computer.

 

6. Install a fresh copy of the program. You may download it from:

http://download.live.com/messenger

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Error 810003c1: We were unable to sign you in to the .NET Messenger Service.

 

When you try to sign in to Windows Live Messenger, you receive the following error message:

810003c1: We were unable to sign you in to the .NET Messenger Service.

Microsoft has discontinued providing Instant Messenger services in certain countries subject to United States sanctions.  Details of these sanctions are available from the United States Office of Foreign Assets Control.

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You Cannot Establish a Webcam Conversation in Windows Live Messenger

 

If you are having difficulty establishing a video conversation with a contact in Windows Live Messenger, please try the following:

 

1. Make sure that your webcam device is configured properly with Windows Live Messenger by running the Audio and Video Setup…

1.a.  Start Windows Live Messenger. 
1.b.  Press Alt on the keyboard. Click Tools, then click Audio and Video Setup.
1.c.  Follow the directions in the wizard to select and configure the audio and video devices. 

If you encounter an error and you have a McAfee Site Advisor, please refer to our related article: http://messenger-support.spaces.live.com/blog/cns!8B3F39C76A8B853F!14323.entry

 

2. Disable the QoS Packet Scheduler

2.1  For Windows XP:
2.1.a.  Click Start, and then click Control Panel. 
2.1.b.  Click Network and Internet connections, and then click Network Connections. 
2.1.c.  Under LAN or High-Speed Internet, select the Local Area Connection that has a status of Connected. 
2.1.d.  Right-click that connection and then click Properties. 
2.1.e.  Clear the QoS Packet Scheduler check box. 
2.1.f.  Click OK to save the changes and close the window. 

2.2  For Windows Vista:
2.2.a.  Click Start Pearl, type Network and Sharing Center in the Start Search box, and then press ENTER. 
2.2.b.  Click Manage network connections. 
2.2.c.  Under LAN or High-Speed Internet, select the Local Area Connection that has a status of Connected. 
2.2.d.  Right-click that connection, and then click Properties. 
2.2.e.  Clear the QoS Packet Scheduler check box. 
2.2.f.  Click OK to save the changes and close the window.

 

3. Remove Third Party Applications

Look for any of the following: MyWebSearch Toolbar, Smiley Central, Messenger Plus, Kiwee Toolbar, Info Pen or MacroGaming SweetIM installed in your computer. These might be integrated with the Messenger but are actually third party add-ons which Microsoft did not author nor test and have been observed to cause conflicts with the Messenger program. If you have them installed, uninstall them.

3.1Windows Vista:
3.1.a. Click Start, type Control Appwiz.cpl in the Start Search box, and then press ENTER.

3.1.b. In the list of installed programs, search for any third-party toolbars, such as MyWebSearch Toolbar, Smiley Central, Messenger Plus, Kiwee Toolbar, Info Pen or MacroGaming SweetIM and then uninstall the program. 

3.1.c. Restart the computer. 

3.2Windows XP
3.2.a. Click Start, click Run, type Control Appwiz.cpl in the Open box, and then press ENTER to open the Add or Remove Programs item. 

3.2.b.  In the list of installed programs, search for any third-party toolbars, such as MyWebSearch Toolbar, Smiley Central, Messenger Plus, Kiwee Toolbar, Info Pen or MacroGaming SweetIM and then uninstall the program. 

3.2.c.  Restart the computer. 

 

4. Disable Internet Protocol security (IPSec):

4.1 Windows Vista:
4.1.a.  Click Start , and then click Control Panel. 
4.1.b.  Click System and Maintenance, and then click Administrative Tools. 
4.1.c.  Double-click Services. If you are prompted for an administrator password or for a confirmation, type the password, or click Continue. 
4.1.d.  Right-click IPsec Policy Agent, and then click Stop to stop the IPSec service. 
4.1.e.  If stopping the IPSec service does not resolve the issue, restart the IPSec service. To restart the IPSec service, right-click IPsec Policy Agent, and then click Start. 

4.2 Windows XP:
4.2a.  Click Start, and then click Control Panel. 
4.2.b.  Click Performance and Maintenance, and then click Administrative Tools. 
4.2.c.  Double-click Services. 
4.2.d.  Right-click IPSEC, and then click Stop to stop the IPSec service. 
4.2.e.  If stopping the IPSec service does not resolve the issue, restart the IPSec service. To restart the IPSec service, right-click IPSEC, and then click Start. 

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I am getting URLs from my contacts even when they are offline?

 

You may be getting SPIM URL’s from a offline contact or your contacts may complain that they receive SPIM URL’s from you. You might be wondering what’s going on and how to stop receiving such URLs’.

This article would educate on what is a SPIM and how to prevent SPIM URL’s being sent or received through Messenger.

A SPIM message looks just like any other IM conversation with a link it in and will be from someone on your buddy list. DO NOT click the links unless you were expecting it or verified with you sender that they intentionally meant to send it to you.

Common topics of the SPIM URL are diet pills, photo sharing and pornography. Think for a minute to see if you friend would share these links with you? SPIM can be sent even when a computer is turned off so be alert when you receive a URL from a offline contact.

What to do if you receive SPIM ?

1. Close the message window without clicking the link.

2. Tell the sender that you received SPIM from them and suggest they follow the steps outlined in ‘What to do if people have received SPIM from you’ below.

3. It’s also good practice to:
Change your Windows Live password, also be sure to run an anti-virus and malware scan to ensure your PC is free of viruses.

 

What to do if people have ?

1. Change your windows live password immediately.

2. Run an anti-virus and malware scan to ensure your PC is free of viruses.

3. Warn friends that your account may have sent SPIM and they should not click on the links in these messages.

4. Change your Windows Live password to a new strong password as well as your secret question and answer regularly.

5. Always ensure that your anti-virus software is up to date. Learn more about protecting your PC.

6. Don’t share your password with anyone even if they claim that they are a person of authority. 

7. Properly log out of your account after your session by clicking the "Sign Out" button.

8. If you’re using a public terminal, clear your temporary Internet files (cache) and close the browser that you’re using when you’re ready to end your Internet session.

9. Be sure not to click "Remember my password" if you’re using a public computer or if there are other people using your computer.

10. Download Internet Explorer 8 for free, which includes a phishing filter that should help protect you from dubious websites.

11. Download the latest version of Windows Live Messenger.

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Error 8e5e05f6

 

If you are receiving Error 8e5e05f6 when you sign into Windows Live Messenger 2009, please try the following:

 

1. Enable Hidden Files and Folders:

1. A. Windows XP :
1. a.i. Click on “Start”, click “My Computer”
1. a.ii. On the “Tools” menu, click on “folder options”.
1.a.iii. On the “view” tab, locate “Advanced settings” and then follow these steps:
   Check the option “Show Hidden files and folders”
   Clear the option, “Hide protected operating system files check box”.
   Clear the option, “Hide file extensions for know file types check box”.
1. a.iv. Click ok and close the window.

1.B. Windows Vista :
1.b.i. Click on “Start”, click “My Computer”
1.b.ii. In the Explorer window, click “Organize”
1.b.iii. Choose “Folder and Search Options”.
1.b.iv. In the folder options window, click on “View” tab
1.b.v. Select the option “Show hidden files and folders” click “ok”.

 

2. Delete Windows Live Contacts folder :

2. a. Click on “Start”; double click on “My computer”
2. b. Browse to the location

Windows XP:
C:\Documents and Settings\<Your Windows logon name>\Local settings\Application Data\Microsoft

Windows Vista:
C:\Users\<Your Windows logon name>\App Data\Local\Microsoft

2. c. Delete “Windows live contacts folder” completely.

Note: Ensure to exit Windows live Messenger from the task manager before deleting Windows live contacts cache folder, otherwise you will get an error prompting that you can’t delete the folder .

2. d. Try signing into Windows Live Messenger.

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Unable to Sign-in to Windows Live Messenger with No Error Code Observed

 

SYMPTOMS:  

– You cannot sign in to Windows Live Messenger and you are getting an error message.

– No error message found but you are unable to login to Messenger

Note:  If you do not see any error message / code in the error dialog, please click on the drop down list as shown below to get the exact error code. Note down the error code and specify it when you contact support through http://support.live.com

 

 

TROUBLESHOOTING STEPS:

 

Date and Time

 

Make sure that you have the correct date and time settings in your computer. To verify and check this, try the following:

 

For Windows Vista:

a. Click Start, type Date and Time in the Start Search box, and then press ENTER. 

b. In the Date and Time Properties dialog box, confirm that the date and time settings are correct. Change them if this is necessary, and then click OK. 

 

For Windows XP:

a. Click Start, click Run, type the following command, and then press ENTER:

control timedate.cpl 

b. In the Date and Time Properties dialog box, confirm that the date and time settings are correct. Change them if this is necessary, and then click OK. 

 

Delete the Messenger Contacts Cache folder

 

For Windows Vista

 

1. Show (unhide) hidden files and folders:

 

a. Click Start, and then click My Computer.

b. In the new window, click the Organize drop-down list, and then select the Folder and Search options check box.

c. In the Folder options window, click the View tab.

d. Make sure that the Show hidden files and folders check box is selected.

e. Click Ok, and then close the window.

 

2. Delete the contact store:

 

a. Click Start, and then click Computer.

b. Locate the following folder:

C:\Users\Windows_log-on_name\Contacts\Messenger_e-mail_address

c. Delete all the files that are in this folder.

d. Locate and open the following folder:

C:\Users\Windows_log-on_name\Local Settings\Application Data\Microsoft\Windows Live Contacts

e. Delete all the folders that are in this folder, including the hidden folders.

f. Close the window, and then try signing in to Windows Live Messenger. 

 

For Windows XP:

 

1. Show (unhide) hidden files and folders:

 

a. Click Start, and then click My Computer.

b. In the My Computer window, click Folder Options on the Tools menu.

c. In the Folder Options window, click the View tab.

d. Make sure that the Show hidden files and folders check box is selected.

e. Click Ok, and then close the window.

 

2. Delete the contact store:

 

a. Click Start, and then click My Computer.

b. Locate the following folder:

C:\Documents and Settings\Windows_log-on_name\Contacts\Messenger_e-mail_address

c. Delete all the files that are in this folder.

d. Locate the following folder:

C:\Documents and Settings\Windows_log-on_name\Local Settings\Application Data\Microsoft\Windows Live Contacts

e. Delete all the folders, including the hidden folders, that are in this folder.

f. Close the window, and then try signing in to Windows Live Messenger.

 

If issue remains, make sure that Windows Live Messenger is configured through your firewall correctly. For specific information, please visit our related article at: http://messenger-support.spaces.live.com/blog/cns!8B3F39C76A8B853F!13942.entry

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