NOTE: This information generally applies to majority of the installation errors.
Troubleshooting Steps:
WINDOWS XP:
1. Verify that you are logged on as a user who has Administrator rights.
a) Right-click Start and then click Explore.
b) In the navigation pane, scroll to the My Computer folder.
c) Right-click the Computer folder or the My Computer folder and click Manage.
d) In the left panel, expand Local Users and Groups folder, and select Groups.
e) In the right pane, right-click Administrators and select Properties.
f) In the Member list, verify that your user name is in this list. If not, close all the applications save the data and logoff then logon as a user who has Administrator credentials. Otherwise, go to the next step.
2. Temporarily disable your firewall.
Note: Disabling the firewall may make your computer or your network vulnerable to attack by malicious users or by malicious software such as viruses. Please make sure that you do not have any other Internet Explorer window open or any other programs running while trying to install Windows Live products. Once you are able to install the Windows Live programs, please turn your firewall back on.
3. Visit the Windows Update Web site to verify if you have the latest updates installed:
a) Visit http://www.update.microsoft.com/microsoftupdate/v6/default.aspx
b) Check if the computer requires updates, and then install the updates as necessary.
c) Restart the computer after you apply the updates.
4. Verify that you have sufficient disk space on the hard disk:
a) Right-click on the Start menu, and then click on Explore.
b) In the Start Menu window, right-click on your system drive (usually Drive C:) in the left window, and then click Properties.
c) Make sure that you have at least 200 megabytes (MB) of free space on your system drive (usually Drive C :).
5. Use the Disk Cleanup Manager utility to clear the temporary files and folders:
a) Click on the Start menu, click Run and type cleanmgr then click OK.
If you have more than one hard disk in your computer, the Select Drive window appears. If this is the case, select your system drive (usually C:) on the drop-down menu, and then click OK.
The Disk Cleanup utility analyzes the drive to determine the free space that you can achieve. This process may take several minutes.
b) In the Disk Cleanup for (Drive C:) window, click the Disk Cleanup tab.
c) Click the check boxes to select the following items:
- Downloaded Program Files
- Temporary Internet Files
- Temporary Files
- Temporary Offline Files
- Offline Files
d) Click OK to delete the selected file types.
e) When you are prompted, click Yes to start the Disk Cleanup utility. This process may take several minutes.
6. Make sure that the following applications are closed.
- MS Outlook
- Windows Live Messenger
- Windows Live Mail Desktop
- Windows Live Writer
- Windows Live Toolbar
- Windows Live OneCare Family Safety
7. Close all Windows Live applications
8. Remove the Windows Live programs installed on your computer.
a) Click Start and type appwiz.cpl in the Run box then press Enter.
b) In the list of currently installed programs, locate and select Windows Live (you may see more than one program with the Windows Live name) and then click Remove.
c) If you are prompted to confirm, click Yes.
d) Do this until all the programs are uninstalled.
9. Navigate to C:\Program Files\Windows Live and delete the Installer folder
10. Navigate to C:\Documents and Settings\All Users\Application Data and delete both Windows Live Installer and WLInstaller directories if you have them.
11. 11. Restart your computer. This is a must.
12. 12. Download the programs you want to install by visiting http://download.live.com
WINDOWS VISTA:
1. Verify that you are logged on as a user who has administrator credentials.
a) Click on the Start menu and type windows explorer in the Start Search box then press ENTER.
b) In the navigation pane, scroll down to the Computer folder.
c) Right-click the Computer folder, and then click Manage.
Note: Select Continue when you are prompted by the User Account Control.
d) In the left panel, expand Local Users and Groups folder, and then select Groups.
e) In the details pane, right-click Administrators, and then select Properties.
f) Examine the Member list for your user name, and then take the appropriate action:
If your user name is not in the Member list, close all the applications, save the data, and then log off. Then, log on as a user who has administrator user rights.
2. Disable User Account Control
a) Click on the Start menu and type MSCONFIG in the Start Search box then press ENTER.
b) Click on the Tools tab. Scroll down till you find Disable UAP/UAC. Click on that line.
c) Press the Launch button.
d) A CMD window will open. When the command is done, you can close the window.
e) Close MSCONFIG. You need to reboot the computer for changes to apply.
Note: Repeat the above steps to re-enable User Account Control once done with the troubleshooting.
3. Temporarily disable your firewall.
Note: Disabling the firewall may make your computer or your network vulnerable to attack by malicious users or by malicious software such as viruses. Please make sure that you do not have any other Internet Explorer window open or any other programs running while trying to install Windows Live products. Once you are able to install the Windows Live programs, please turn your firewall back on.
4. Visit the Windows Update Web site to verify if you have the latest updates installed:
a) Visit http://www.update.microsoft.com/microsoftupdate/v6/default.aspx
b) Check if the computer requires updates, and then install the updates as necessary.
c) Restart the computer to make sure that the updates are properly installed.
5. Verify that you have sufficient disk space on the hard disk:
a) Right-click on the Start menu, and then click on Explore.
b) In the Start Menu window, right-click on your system drive (usually Drive C:) in the left window, and then click Properties.
c) Make sure that you have at least 200 megabytes (MB) of free space on your system drive (usually Drive C:).
Use the Disk Cleanup Manager utility to clear the temporary files and folders:
a) Click on the Start menu and type cleanmgr in the Start Search box then click OK.
If you have more than one hard disk in your computer, the Select Drive window appears. If this is the case, select your system drive on the drop-down menu, and then click OK.
The Disk Cleanup utility analyzes the drive to determine the free space that you can achieve. This process may take several minutes.
b) In the Disk Cleanup for (Drive C:) window, click the Disk Cleanup tab.
c) Click the check boxes to select the following items:
- Downloaded Program Files
- Temporary Internet Files
- Temporary Files
- Temporary Offline Files
- Offline Files
d) Click OK to delete the selected file types.
e) When you are prompted, click yes to start the Disk Cleanup utility. This process may take several minutes.
6. Make sure that the following applications are closed.
- MS Outlook
- Windows Live Messenger
- Windows Live Mail Desktop
- Windows Live Writer
- Windows Live Toolbar
- Windows Live OneCare Family Safety
7. Close all Windows Live applications
8. Remove the Windows Live programs installed on your computer.
a) Click Start and type appwiz.cpl in the Start Search box then press Enter.
b) In the list of currently installed programs, locate and select Windows Live (you may see more than one program with the Windows Live name) and then click Uninstall.
c) If you are prompted to confirm, click Yes.
d) Do this until all the programs are uninstalled.
9. Navigate to C:\Program Files\Windows Live and delete the Installer folder
10. Restart your computer. (mandatory). Download the programs you want to install by visiting http://download.live.com
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